We’ve been serving the Clayton Heights and Cloverdale communities since 2009 and understand how overwhelming an accident can be. Our experienced team is fully trained in ICBC’s current guidelines to help you return to your pre-accident condition. We handle all ICBC paper work and direct billing, no out of pocket costs for you.
What’s Covered Under ICBC?
ICBC automatically pre-approves specific treatments for the first 12 weeks after your accident. Here’s what you’re entitled to:
- 25 Chiropractic Treatments
- For whiplash, neck pain, back pain, headaches, and spinal alignment
- 12 Massage Therapy Treatments
- For muscle tension, soft tissue injuries, and inflammation
- 12 Acupuncture Treatments
- For chronic pain, nerve pain, and stress relief
✓ No doctor referral needed for the first 12 weeks
✓ Direct billing to ICBC means no upfront costs for you
✓ All treatments available at one convenient location
Start Your Treatment Right Away
Once you have your ICBC claim number, you can begin treatment immediately without a doctor’s referral for the first 12 weeks. We direct bill ICBC, which means there are no out-of-pocket costs for you during this time.
Call us at 778-574-2629 to book your first appointment. Our staff will verify your details with ICBC and get your treatment started, usually within a few days.
How the ICBC Process Works
Step 1: Report Your Accident
Contact ICBC as soon as possible after your accident and file a claim. You can file online or by calling ICBC at 604-520-8222. You’ll receive a claim number, which you need to start treatment.
Step 2: Contact Us
Call Clayton Heights Chiropractic and provide us with:
- Your ICBC claim number
- Your full name
- Your date of birth
Step 3: Your Initial Assessment
During your first visit, we’ll conduct a thorough assessment of your injuries. After that we’ll:
- Review your accident details and symptoms
- Perform physical examinations and tests
- Discuss your pain levels and limitations
- Create a personalized treatment plan
- Answer all your questions about the process
Step 4: Begin Treatment
After your assessment is completed, we’ll recommend the best combination of treatments for your injuries. You can receive chiropractic care, massage therapy, and acupuncture on the same day if needed, as long as they’re different types of treatments.
The 12-Week Treatment Window
Your pre-approved treatments must be used within 12 weeks of your accident date. After this period, any additional treatments require approval from your ICBC adjuster.
We recommend starting treatment as soon as possible; early treatment often leads to better outcomes and faster recovery. If you need more than the pre-approved number of sessions, we’ll work with your ICBC adjuster to request additional coverage based on your progress and needs.
Our Team Approach to Your Recovery
One of the benefits of choosing Clayton Heights Chiropractic is our collaborative care model. Our chiropractors, massage therapists, and acupuncturists work together on your case. They share information about your progress and adjust your treatment plan as needed.
This team approach means:
- More effective treatment through combined therapies
- Better communication about your progress
- Faster recovery times
- One convenient location for all your treatments
What If I Need Treatment After 12 Weeks?
Recovery times can vary, but many people recover within the first 12 weeks. However, if your injuries are more serious and you need continued care, we’ll help you through the next steps.
Our team will submit detailed reports to your ICBC adjuster showing your progress and explaining why additional treatment is necessary. As long as you’re following your treatment plan and showing measurable improvement, ICBC typically approves continued care.
Important Things to Know
Direct Billing
We direct bill ICBC for all your treatments during the first 12 weeks. You won’t pay anything out of pocket for covered services.
No-Shows and Cancellations
ICBC will not cover the cost of missed appointments or late cancellations. If you can’t make your appointment, please call us at least 24 hours in advance. You’ll be responsible for paying the full cost of any missed appointments.
Treatment Frequency
ICBC allows one treatment per type each day. This means you can have a chiropractic adjustment, a massage, and acupuncture on the same day, but you can’t have two massage appointments in one day.
Home Care Instructions
Your recovery doesn’t stop when you leave the clinic and at home care is an important step. We’ll give you specific exercises, stretches, and lifestyle modifications to do at home. Following these instructions is essential for your recovery and shows ICBC that you’re committed to getting better.
Common Injuries We Treat
Motor vehicle accidents can cause a wide range of injuries, even at low speeds. We regularly treat:
- Whiplash: Neck strain from sudden forward and backward movement
- Soft tissue injuries: Damage to muscles, tendons, and ligaments
- Spinal misalignments: Vertebrae knocked out of proper position
- Headaches: Tension headaches and post-concussion symptoms
- Shoulder injuries: Pain from seatbelt impact or bracing
- Lower back pain: Strain from impact forces
- Hip and leg pain: Including sciatica and nerve pain
What to Bring to Your First Appointment
To make your first visit as smooth as possible, please bring:
- Your ICBC claim number
- Photo identification
- Any medical records or imaging results related to the accident
- A list of medications you’re currently taking
- Comfortable clothing (you may need to move during the assessment)
Why Choose Clayton Heights Chiropractic for ICBC Treatment?
When you’re recovering from an accident, you need experienced professionals who understand both injury treatment and the ICBC process. Here’s what sets us apart:
Frequently Asked Questions
Do I need to see a doctor first?
You shouldn’t need to see a doctor. For the first 12 weeks after your accident, you can start treatment without a doctor’s referral. However, we may recommend seeing a doctor if we identify injuries that need medical attention.
Are Chiropractic Services at Clayton Heights Chiropractic Covered by Insurance?
Yes, most insurance plans cover our chiropractic treatments at Clayton Heights Chiropractic. As 85% of Canadians have health insurance, you’re likely covered by our services. We can help you check your specific plan to confirm your coverage.
What if the accident was my fault?
It doesn’t matter who was at fault, everyone involved in a motor vehicle accident in BC is eligible for ICBC treatment benefits.
Can I choose which treatments I want?
We’ll recommend treatments based on your specific injuries, but you have the final say in your care. Some injuries respond better to certain therapies, and we’ll explain why we’re suggesting particular treatments.
Don’t Wait to Start Your Recovery
The sooner you begin treatment after a motor vehicle accident, the better your chances of a full recovery. Early treatment helps prevent acute injuries from becoming chronic pain problems.
If you’ve been in an accident in Clayton Heights, Cloverdale, or anywhere in Surrey, contact Clayton Heights Chiropractic today. We’re here to support you through every step of your recovery.
Call us at 778-574-2629 or book online to get started.
We’re located at 18810 72 Ave #204, Surrey, BC V4N 6R4 in Clayton Heights, with convenient parking and easy access for all Surrey residents.
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*Please note, new chiropractic patients only, our RMT’s are currently not accepting new patients.